Returns & Refunds Policy
We stand behind the quality of everything we raise and sell. Here is how we handle situations where something is not right with your order.
Effective date: [TO BE SET]
Perishable Food — General Policy
Because our products are perishable frozen and fresh foods, we are generally unable to accept returns for food safety reasons. Once an order has been delivered or picked up, we cannot take back food items. This is standard practice in the food industry and is consistent with food safety regulations.
Problems with Your Order
If your order arrives damaged, incorrect, or you have a genuine quality concern, we want to make it right. Please contact us within [PLACEHOLDER — confirm the contact window, e.g. 48 hours of receipt] with:
- Your order number.
- A description of the issue.
- Photographs of the product and packaging if applicable.
We will review your claim and resolve it on a case-by-case basis through a replacement, store credit, or refund, at our discretion. We are a family farm — we will treat you fairly.
Tallow Body Care and Non-Food Products
[PLACEHOLDER — confirm return/exchange policy for tallow body care and other non-food items: e.g. unopened products only within X days? No returns on opened products? Counsel to advise on consumer-protection obligations.]
Refund Method and Timing
[PLACEHOLDER — confirm how refunds are issued (original payment method, store credit?) and the typical processing time once approved. Counsel to confirm alignment with Ontario Consumer Protection Act requirements.]
Ontario Consumer Protection Act
Nothing in this policy limits your rights under the Consumer Protection Act, 2002 (Ontario) or other applicable consumer-protection legislation. If you believe you have a statutory right to a remedy not addressed here, please contact us and we will discuss your options.
How to Contact Us
Good Family Farms
157366 7th Line, Meaford, Ontario, N4L 1W6, Canada
Phone: 519-270-1444
Email: store@goodfamilyfarms.ca