Privacy Policy
At Good Family Farms, we take your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we handle it — plainly and honestly.
Effective date: [TO BE SET]
Who We Are
Good Family Farms
157366 7th Line, Meaford, Ontario, N4L 1W6, Canada
Phone: 519-270-1444
Email: store@goodfamilyfarms.ca
What Personal Information We Collect
- Contact information: name, email address, phone number.
- Order information: items purchased, order history, purchase amounts.
- Payment information: billing address and payment card details. Payment card data is processed by our payment processor and is not stored on our systems.
- Delivery address: shipping address provided at checkout.
- Communications: messages you send us by email, phone, or contact forms.
- Website usage: pages visited, referring site, device and browser type. [PLACEHOLDER — confirm analytics/tracking tools in use]
Why We Collect It
- To process and fulfil your orders (including communicating delivery details).
- To provide customer service and respond to your inquiries.
- To send you marketing communications, if you have given us your consent (you can withdraw at any time — see below).
- To comply with our legal obligations under applicable Canadian law.
Legal Basis and Consent
We collect and use your personal information with your knowledge and consent, as required by the Personal Information Protection and Electronic Documents Act (PIPEDA). Where we rely on your consent, you may withdraw it at any time by contacting us at store@goodfamilyfarms.ca. Withdrawing consent to marketing will not affect your ability to place orders.
How We Share Your Information
We do not sell your personal information. We share it only as necessary with trusted service providers:
- Shopify Inc. — our e-commerce platform, which processes order, payment, and account data on our behalf. Shopify is headquartered in Ottawa, Ontario, Canada.
- Payment processor: [PLACEHOLDER — name the payment processor once chosen] processes payment card transactions securely.
- ERB Transport / cold-chain delivery partner: receives your name and delivery address solely to complete extended-zone deliveries (Greater Toronto Area and Kitchener-Waterloo).
- Email/SMS provider: [PLACEHOLDER — name the email/SMS marketing provider once chosen] is used to send order confirmations and, with your consent, marketing messages.
We require all service providers to protect your information and use it only for the purposes we specify.
Safeguards
We use commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include secure HTTPS connections, access controls, and use of reputable, privacy-conscious third-party platforms.
Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specific retention periods: [PLACEHOLDER — confirm retention periods with owner/counsel].
Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to the use of your information for marketing.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada.
To exercise these rights, contact us at store@goodfamilyfarms.ca or by mail at the address above.
Cookies and Analytics
[PLACEHOLDER — confirm which analytics and advertising tools are in use, describe cookie types (strictly necessary, functional, analytics, marketing), and include opt-out instructions once tools are finalized.]
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with the effective date noted above.
Contact Us
Good Family Farms
157366 7th Line, Meaford, Ontario, N4L 1W6, Canada
Phone: 519-270-1444
Email: store@goodfamilyfarms.ca