Refund policy
We stand behind the quality of everything we raise and sell. Here is how we handle situations where something is not right with your order.
Effective date: July 13, 2026
Perishable Food General Policy
Because our products are perishable frozen and fresh foods, we are generally unable to accept returns for food safety reasons. Once an order has been delivered or picked up, we cannot take back food items. This is standard practice in the food industry and is consistent with food safety regulations.
Problems with Your Order
If your order arrives damaged, incorrect, or you have a genuine quality concern, we want to make it right. Please contact us within 48 hours of receipt with:
- Your order number.
- A description of the issue.
- Photographs of the product and packaging if applicable.
We will review your claim and resolve it on a case-by-case basis through a replacement, store credit, or refund, at our discretion. We are a family farm — we will treat you fairly.
Body Care and Non-Food Products
Unopened products can be returned if the issue is communicated within the first 48 hours after receipt. No returns on opened products.
Refund Method and Timing
Refunds can be issued through Shopify Payments. We can also offer store credit. Typical processing time for refunds once approved is within 2-5 days, depending on the payment method.
Ontario Consumer Protection Act
Nothing in this policy limits your rights under the Consumer Protection Act, 2002 (Ontario) or other applicable consumer-protection legislation. If you believe you have a statutory right to a remedy not addressed here, please contact us and we will discuss your options.
How to Contact Us
Good Family Farms
157366 7th Line, Meaford, Ontario, N4L 1W6, Canada
Phone: 519-270-1444
Email: store@goodfamilyfarms.ca