Shipping & Delivery Policy

DRAFT — FOR LEGAL COUNSEL REVIEW. This is a working draft prepared for the owner's lawyer. It is not legal advice and is not final. Do not rely on or publish it until reviewed and approved by counsel.

We raise our animals the right way and we want your order to arrive in the same spirit — cold, fresh, and on time. Here is how we get food from our farm to your door.

Effective date: [TO BE SET]

Pickup Options

Farm Store — Meaford

Pick up your order directly at the farm at 157366 7th Line, Meaford, Ontario, N4L 1W6. Pickup is by arrangement — please contact us at store@goodfamilyfarms.ca or 519-270-1444 to arrange a time.

Collingwood Farmers’ Market

We are at the Collingwood Farmers’ Market on Saturday mornings in season. Orders can be arranged for market pickup — contact us in advance to confirm availability and timing.

Local Delivery — Grey-Bruce Region

  • Delivery day: Wednesdays.
  • Cost: $12.99 CAD flat rate; free on orders over $175 CAD.
  • Coverage: Meaford, Owen Sound, Thornbury, Collingwood, and surrounding communities in the Grey-Bruce area.
  • If you are unsure whether your address is within the delivery zone, please contact us before ordering.

Extended Delivery — Greater Toronto Area & Kitchener-Waterloo

  • Carrier: ERB Transport, our cold-chain delivery partner.
  • Cost: $24.99 CAD flat rate; free on orders over $300 CAD.
  • Delivery day: Varies by area and will be shown at checkout based on your postal code.
  • Coverage: Limited to listed postal-code zones within the Greater Toronto Area and Kitchener-Waterloo region. Coverage is not available to all addresses in these cities.
  • Product availability: Extended-zone orders are limited to items stocked at the Baden cold-storage hub. Not all products available at the farm are available for extended delivery.

Cold-Chain Handling

All orders travel frozen and packed with appropriate cold-chain materials to maintain safe temperatures during transit. Please refrigerate or freeze items promptly upon receipt. If you receive an order that appears to have thawed or is damaged in transit, please contact us immediately with photos — see our Returns & Refunds Policy.

If You Are Not Home at Delivery

[PLACEHOLDER — confirm with owner: what happens if no one is home? Is the order left in a safe cool spot, returned, or held for re-delivery? Document the process here so customers know what to expect.]

Out-of-Zone Orders

If your address is outside our served delivery zones, you are welcome to use a pickup option or contact us directly at store@goodfamilyfarms.ca or 519-270-1444 to discuss alternatives.

Delivery Day Communication

For Grey-Bruce Wednesday deliveries, orders must be placed by [PLACEHOLDER — confirm cut-off day/time] to be included in that week’s run. For extended-zone deliveries, the expected delivery day will be displayed at checkout. We will contact you if there is any change to your scheduled delivery.

Contact Us

Good Family Farms
157366 7th Line, Meaford, Ontario, N4L 1W6, Canada
Phone: 519-270-1444
Email: store@goodfamilyfarms.ca